Terms of service

1. Who this is between

These terms are between Puida Oy (business ID 2918901-1, Lahti, Finland) — “we”, “us” — and the person or organisation holding a Tiuha account — “you”. Using the service means accepting them.

2. What the service is

Tiuha collects email subscribers, records their consent, and sends email on your behalf. We provide the platform. You decide who to email and what to say, and you remain the data controller for your subscribers.

3. Your account

Keep your credentials and API keys secret. Anything done with your keys is treated as done by you. Tell us promptly if a key leaks and we will help you revoke it. Secret keys beginning sk_live_ belong on a server, never in a web page.

4. Acceptable use

This section is short because it is the one protecting every other customer. Sending reputation is shared infrastructure: one sender's spam degrades delivery for everyone.

You may not use Tiuha to:

• email people who did not ask to hear from you, including purchased, scraped, rented or inherited lists;
• send anything unlawful, deceptive, or designed to impersonate someone else;
• obscure who a message is from, or omit a working unsubscribe mechanism from marketing mail;
• relay mail for a third party as a way around any of the above.

We monitor bounce and complaint rates. If yours endanger delivery for other customers we may throttle or suspend sending, with as much notice as the situation allows — occasionally none, because the alternative is everyone's mail failing.

5. Transactional and marketing mail

Tiuha separates the two deliberately and tracks them under different sending reputations. Do not send marketing through the transactional stream. Receipts, confirmations and password resets are transactional; newsletters and offers are not, whatever they are titled.

6. Fees

Paid plans are billed as described at the point of sale. Prices exclude VAT unless stated. We may change pricing with reasonable notice; a change never applies to a period already paid for.

7. Your data, and getting it out

Your subscribers and their consent records are yours. You can export them at any time while the account is active, and we will not hold them hostage. See the DPA for what happens on termination.

8. Availability

We work to keep Tiuha running and will announce planned maintenance where we reasonably can. We do not currently offer a contractual uptime guarantee; if you need one, talk to us before depending on the service for something critical.

Email delivery depends on the receiving provider. We control what we send and how we send it. We cannot guarantee a given inbox accepts it.

9. Liability

So far as the law allows, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, lost profit, or data loss beyond our obligations in the DPA. Nothing here limits liability that cannot lawfully be limited.

10. Ending it

You may close your account at any time. We may suspend or terminate for a material breach of section 4, for non-payment, or where required by law. On termination you can export your data for 30 days, after which it is deleted.

11. Law

Finnish law applies and the courts of Finland have jurisdiction. Nothing here removes consumer rights you hold where you live.

12. Changes

We may update these terms. Material changes are announced to account holders by email before taking effect. The date at the top of this page always reflects the current version.